SmallBizGenius Analysis

1800Flowers receives mixed feedback, with many customers reporting issues with delivery and product quality. While some appreciate the convenience, a significant number express disappointment with the arrangements received and the customer service experience.

Category Breakdown

Scores based on analysis of 276 recent reviews

Delivery Issues

2.0/10

Numerous reviewers report late or missed deliveries, especially around holidays like Valentine's Day. Many customers state that their orders were never delivered, delivered to the wrong address, or arrived several days late, causing significant disappointment.

42 reviews mention this

Product Quality

3.0/10

A common complaint is that the floral arrangements received look nothing like the photos on the website. Reviewers describe receiving cheap-looking flowers, wilted plants, and arrangements that are significantly smaller or less vibrant than advertised.

38 reviews mention this

Customer Service

4.0/10

Many customers express frustration with 1800Flowers' customer service, citing long wait times, unhelpful agents, and difficulty resolving issues. Some reviewers mention being hung up on or receiving conflicting information from different representatives.

25 reviews mention this

Refunds and Replacements

7.0/10

While many customers complain about the service, some reviewers note that 1800Flowers offered refunds or replacements when issues arose. However, even with these resolutions, the initial negative experience often left a lasting impression.

10 reviews mention this

Pros & Cons

What Customers Love

Occasional refunds or replacements offered for unsatisfactory orders Mentioned 10x
"When I called they sent a replacement. The replacement was acceptable. That is why the 3 stars - initially bad delivery but then they made good on it."
Convenient online ordering process Mentioned 3x
"It seemed straight forward..."

Common Complaints

Frequent delivery failures and delays Mentioned 42x
"Order placed a week ahead not delivered. Replacement order to be delivered two days later not delivered."
Subpar floral arrangements that don't match website photos Mentioned 38x
"The flowers were cheap looking, not all were in great shape and there weren’t a lot of them. They look nothing like the photo that was promised."
Poor customer service with long wait times and unhelpful agents Mentioned 25x
"Late delivery, difficult to get ahold of, considering they are advertising gold star customer service its actually pathetic."
Inability to cancel orders even with significant lead time Mentioned 2x
"I attempted to place an order for Thursday... I was unable to cancel the order with over a week's lead time."

Common Questions About 1800flowers

Answers derived from customer review patterns

Is 1800Flowers legit and trustworthy?

While 1800Flowers is a real company, these 100 reviews suggest significant issues with reliability and product quality. Many customers report that their orders were not delivered on time, or at all, and that the floral arrangements received were far below expectations. The high number of negative reviews citing these problems raises concerns about the company's trustworthiness, especially for important occasions. Small business owners should carefully weigh the risks before using 1800Flowers for client gifts or employee recognition.

Based on 45 reviews

Does 1800Flowers have good customer service?

Based on the analyzed reviews, 1800Flowers' customer service receives predominantly negative feedback. Many customers describe long wait times, difficulty reaching a live agent, and unhelpful or unresponsive representatives. Some reviewers even mention being hung up on or receiving conflicting information. While some customers report positive interactions, the overwhelming consensus suggests that customer service is a significant pain point for many 1800Flowers customers.

Based on 25 reviews

Is 1800Flowers worth it for small business?

For small businesses, the inconsistent service and product quality reported in these reviews make 1800Flowers a risky choice. The potential for late or missed deliveries, coupled with subpar floral arrangements, could negatively impact client relationships or employee morale. While the convenience of online ordering may be appealing, the high probability of a negative experience outweighs the benefits. Small businesses seeking reliable floral gifts should consider local florists or alternative online services with more consistent positive reviews.

Based on 30 reviews

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